Elevate through training
Maxstars provides personalized trainings, from line staff to management level
We will listen and understand your company's specific needs.
A couple of examples:
- Data analysis and usage trainings for managers (how to identify KPI's for your department and create dashboards/reports, to track and act upon your performances).
- How do you know what segment/OTA is performing best for your hotel when it comes to F&B spend?
- What dish is most profitable? Let's set up your POS correctly first ;)!
- What KPI's will you track for your department and team in order for them to remain motivated?
- What data and reports do you look at during your morning meetings or during your MT meetings?
- How do you know what segment/OTA is performing best for your hotel when it comes to F&B spend?
- PMS usage trainings and most importantly raising awareness around the importance of correct and extensive PMS usage. This in order for your teams to ensure correct accounting, elevate the guest experience as well as make sure operations between departments run efficiently.
- Why do you need to update guest profiles?
- How important is it to properly setup packaging and revenue centre allocation?
Through on the job training we will have your team see the added value. And together evaluate current settings and usage.
We have worked with most PMS systems and therefore will easily be able to support you quickly.
Let's prevent garbage in, garbage out!
- Guest experience and service training; hotel, F&B, events, housekeeping, etc
- True hospitality and sincere warmth for guests runs through our vains, is your team able to bring across the warmth to your guest?
- Best practices trainings; are you not sure what training your teams require, although desiring to elevate your team's professionalism to the next level? No problem; we will observe, analyse and interview team members which will allow us to identify the areas of attention ourselves, after which we will develop a training plan tailored for your organization!
Seeing others grow, excellerate, become more knowledgeable, insightful and strategic. Find teams and managers struggle less with analysis and complex challenges.... there is nothing more rewarding than this!
